Think of me as the 10% that ensures your other 90% delivers what it promised.

I ensure clear scope, aligned teams, and delivery that actually lands - so your investment doesn't get wasted on rework, scope creep, or agencies pulling in different directions. 

When you need me

Most consulting engagements fail because the problem isn't clear from the start.

I work in four specific scenarios where the problem, and the path to fixing it is proven.

Not sure which fits your situation? Book a free 30 minute call

  • The Problem:
    Your current platform is maxed out. Board wants growth but doesn't know which solution to choose. Three agencies pitching different approaches. £200k+ decision feels like a gamble.

    What I Deliver:

    • Platform selection based on your actual needs, not vendor promises

    • RFP process and vendor evaluation

    • Programme governance from discovery through launch

    • Team training and capability transfer

    Typical Outcomes:
    +8% conversion improvements, on time/budget delivery, aligned teams

    Engagement:
    2-week diagnostic → 3-6 month delivery → handover
    Investment: £30k-80k depending on complexity

  • The Problem:
    Rising SaaS costs killing margin. Board questioning tech stack ROI. Need to prove value before committing further.

    What I Deliver:

    • Business case development with clear success metrics

    • Bespoke app strategy (when it makes sense vs off-the-shelf)

    • End-to-end delivery from concept to App Store

    • Post-launch optimization and scale plan

    Typical Outcomes:
    +11% conversion in-app, 12-month payback, reduced vendor dependency

    Engagement:
    4-week discovery → 3-6 month build → ongoing optimization
    Investment: £40k-150k depending on scope

  • The Problem:
    Board demanding 15% growth. Systems don't sync, data isn't trustworthy, teams working in silos. Agencies pitching "transformation" but nothing moves.

    What I Deliver:

    • 2-week diagnostic: what's broken vs what's just noise

    • Priority roadmap with expected ROI

    • Hands-on delivery of highest-impact fixes first

    • Team alignment and capability building

    Typical Outcomes:
    Clear priorities, measurable improvements within 90 days, sustained momentum

    Engagement:
    2-week diagnostic → 30-90 day sprint → fractional ongoing (1-3 days/week)
    Investment: £15k diagnostic, £30k-60k for 90-day sprint

  • The Problem:
    You have capable teams but no senior digital leader to align them, challenge agencies, and make confident investment decisions.

    What I Deliver:

    • Strategic oversight and direction (1-3 days/week)

    • Agency management and accountability

    • Board-level reporting and stakeholder management

    • Team development and knowledge transfer

    Typical Outcomes:
    Reduced wasted spend, faster decision-making, aligned delivery

    Engagement:
    6-12 month retainer, 1-3 days/week
    Investment: £4k-8k/month

Real business outcomes

Problem: Outgrowing platform, three agencies pitching different solutions, board nervous about major decision

Result: Led discovery and replatform governance

+8% conversion, +12% AOV, on time/budget

— Personalised Jewellery retailer

Problem: Rising SaaS costs killing margin, board questioning tech stack ROI

Result: Built and delivered bespoke native app

+11% conversion, 5-point web-to-app shift, 12-month payback

— Men’s footwear & apparel brand

  • “Mark is a true expert in eCommerce. I've experienced how he accelerates growth and builds strong teams. He remains a trusted advisor of mine”

    Gareth Jones, Chairman; Abbott Lyon

  • "We were stuck with some UX questions that we couldn't see a way through. Your perspective made us see the bigger picture and unlock what we think is the right path forward."

    Andy Whyte, CEO; MEDDICC

  • "I can honestly say Mark is the most knowledgeable person I have met when it comes to conversion/customer journey improvements and all things digital (he's a very nice guy too 😁)"

    Paul Masters, CFO

  • "The depth of knowledge coupled with experience client side allows Mark not only to see around corners, but to deliver practical strategy in a way that brings a client and business on a complex journey, simplified."

    Matt Adams, Global COO; Assembly

Interested in working together?

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